Customer Facing
OTA has extensive experience in change management consulting services in an SAP context.
A key differentiator of OTA’s approach to Organizational Change Management (OCM) is its emphasis on applying project management discipline to
the planning, execution and monitoring of change management activities.
For an overview of our past and present customer engagements, click here.
Over the years, OTA has documented its change management approach and accelerators in a complete methodology, fully aligned with SAP’s ASAP
project management methodology.
For more information on OTA’s OCM offerings, click here.
OTA has also developed a series of SAP-specific OCM training seminars that are designed to enhance the performance of
business process owners, executives and consultants.
Following is a list of OTA’s OCM training seminars and their outlines. Click on the seminar title to see a brief
description. Detailed outlines can be obtained by communicating with OTA at : info@ota.ca.
OTA offers its clients the possibility of structuring a customized support package that includes a complete OCM training program tailored to a customer’s specific needs, as well as an OCM coaching option. Customers can also acquire licences for OTA’s OCM methodology and training seminars for unlimited internal use.
For more information on this option, please contact us at: info@ota.ca.
More information:
List of OTA’s SAP-specific OCM training seminars:
- SAP Executive Workshop
(An overview of the SAP Solution and its organizational implications) - Governance & Management of SAP Projects
(Workshop for executives and management teams) - SAP Business Impact Analysis
(Understanding business impacts and how they will reshape the organization) - SAP Organizational Change Management
(Building readiness for value realization) - SAP Change Agent Skills & Methods
(Managing the human and organizational dimensions of SAP implementations)
Outlines of OTA’s SAP-specific OCM training seminars:
SAP Executive Workshop (1/2 or 1 day)
Description
This one-day workshop helps executives and senior managers gain a strategic and practical understanding of the SAP
Solution Suite. Key features, benefits and potential impacts are highlighted.
The workshop also introduces the role that executive teams play in the successful governance of an SAP project.
Intended as an interactive presentation, this session is facilitated by a strategic change management professional from OTA and a senior business
consultant from SAP that can describe the multiple facets of the SAP Solution Suite.
Objectives
- Describe how SAP solutions can address key business issues
- Lay the grounds for a governance coalition within the management team
- Help set common expectations at the executive level
Seminar Outcomes
- Strategic perspective on the SAP solution portfolio
- Impacts and benefits of the application of SAP technology on business processes
- An understanding of the key role of executives in the implementation
- A common ground for all to share the vision to the operational level of the organization
*: To obtain a detailed outline of this seminar, contact OTA at: info@ota.ca
Governance & Management of SAP Projects (3 days)
Description
This custom workshop provides executives, senior managers and project management teams with an understanding of best practices on SAP
implementation governance, project/risk management and value/change realization. These three areas are covered at a high level in day 1, while
days 2 and 3 focus on the methodology, tools and techniques for project realization.
Emphasis is on the roles and responsibilities of all project stakeholders when applying the Accelerated SAP (ASAP) methodology. Workshops on
common risks (i.e. decision making, requirements definition, management of stakeholder expectations, organizational change) allow participants to
discuss preventive and corrective actions relevant to their own project. Intended as an interactive session, this workshop is facilitated by a
strategic business consultant from OTA, an Education and Services Partner to SAP Canada, US and AG.
Objectives
- Executives (Day 1 only)
- Become familiar with governance best practices for SAP project guidance and oversight
- Understand how to ensure that project activities support business transformation and value realization
goals - Executives and Senior Managers (Days 1 & 2)
- High level understanding of the work packages and resource requirements of each phase of the project
- Become familiar with recommended risk mitigation strategies for each phase of the project - Project Directors, Leads (Days 1, 2 & 3)
- Learn to navigate through SAP implementation support tools, methodology and accelerators
- Gather a list of action items for project execution
Seminar Outcomes
- Linking the organizational layers, from strategic to operational, on a common core focus for SAP implementation
- Generating “buy-in” from all levels of management. Developing consensus about the purpose, process and roles for a successful SAP implementation
- Establishing an operational “road map” as the basis for the planning cycle at all organizational levels
*: To obtain a detailed outline of this seminar, contact OTA at: info@ota.ca
SAP Business ImpacT Analysis (2 days)
Description
A fundamental goal of e-Business and ERP initiatives is the adoption of new business practices and their associated processes, roles and
responsibilities. Analyzing these impacts and transitioning the organization represent the bulk of Organizational Change Management (OCM)
efforts.
This workshop allows customers, over time, to act with autonomy. This is achieved by transferring to participants practical techniques, tools, skills and lessons learned from multiple SAP implementations. It enables project team members to effectively engage line managers and contribute to benefits realization.
Simulations and case studies help participants perfect their skills and apply the techniques to the real-life challenges they will encounter.
This workshop was developed by OTA Inc., who collaborated on the ASAP Focus Roadmap for the mid-market developed by SAP AG for the mid-market.
Objectives
- Provide a practical approach to resolving the issues related to transition management
- Identify and understand the impacts triggered by the SAP solution
- Engage line managers in support of the project’s objectives
- Provide alignment across all organization levels
- Understand the new roles and responsibilities
- Develop the local transition plans
- Monitor and control the transition
Seminar Outcomes
- The acceptance, by key operational personnel, of the re-structuring needed due to the SAP impact
- A clear understanding of the expections on personnel and organizations for the successful implementation of the SAP solution
- The realization of specific gaps in the essential skill sets which could restrain a successul SAP implementation
- The ability to plan and organize for success
*: To obtain a detailed outline of this seminar, contact OTA at: info@ota.ca
SAP Organizational Change Management (2 days)
Description
Experience shows that successful change management initiatives focus on value realization and measurement. This workshop introduces new SAP tools and accelerators to help project teams address two significant implementation challenges:
- Aligning diverse stakeholders on a common set of value goals, from initial justification through implementation and operations.
- Managing the business impacts and organizational changes necessary to the realization of value goals.
The workshop will show participants how to leverage Solution Composer to support value and change realization in their SAP projects. Easy to use and with an intuitive interface, Solution Composer is a repository of business maps, process scenarios and key performance indicators designed around industry value chains.
Participants receive accelerators and templates to support the planning and execution of communications, impact analysis, decision-making and transition planning activities.
Objectives
- Help project teams accelerate stakeholder alignment and buy-in
- Improve the effectiveness of organizational change management resources
- Apply reusable templates and accelerators for business impact analysis and transition planning
- Mitigate the risk of not achieving expected benefits from the SAP investment
- Improve decision-making and issue resolution
- Describe how to use Solution Composer to accelerate education, communication and impact analysis
Seminar Outcomes
- Understanding the stakeholders, and their positions, so that you can communicate with each group from their frame of reference
- The ability to know what changes are needed (based on business impact), and the ability to link the changes to common value goals for all stakeholders
- The skill to facilitate the process of getting others to adapt to change and the ability to accelerate the adoption process
*: To obtain a detailed outline of this seminar, contact OTA at: info@ota.ca
Note: This workshop is available through SAP Education.
SAP Change Agent Skills & Methods (3 days)
Description
Managing the “people” aspects of SAP ERP or e-Business initiatives is one of the greatest challenges facing implementation teams. Drawing from
lessons learned in multiple SAP implementations in a variety of sectors, this seminar introduces the change management accelerators of ASAP, as
well as proven techniques and skills for developing key organizational change management deliverables.
Through SAP specific examples and simulations, participants learn the techniques and skills needed to assess risk and readiness in each phase,
define coalition and communication strategies, as well as how to prevent / defuse resistance.
Objectives
- Understand and apply Organizational Change Management (OCM) deliverables and techniques in SAP implementations
- Describe typical organizational impacts of different types of an SAP project
- Describe the steps leading to the adoption of a change
- Identify local driving and restraining forces for your project and assess risks and readiness
- Develop skills to handle and defuse resistance
- Develop an effective communication strategy
- Develop/refine your change management plan
Seminar Outcomes
- Develop the ability to see the symptoms of resistance, diagnose the cause and make a timely intervention
- Develop the skill to communicate effectively with all stakeholders and motivate them toward goal attainment
- An understanding of the process of change and the triggers for resistance
- Tips and techniques to manage change
*: To obtain a detailed outline of this seminar, contact OTA at: info@ota.ca
