Sample Customer Engagements

Large Municipality in Western Canada

OTA was awarded the contract for coaching the internal organizational change management (OCM) team and training of all members of the extended change team for phase 2 of the city’s SAP/ERP strategy. The project focused on all maintenance activities of the city and involved transitioning all of the various branches (i.e. Roadways, Mobile Equipment, Subways, Parklands, Sewage, etc.), to a standard maintenance management process.

  • Planning & Scoping of transition management effort
  • Coaching of internal change team
  • Risk management process
  • Sponsorship development
  • Change agent skills training
  • ASAP-OCM training
  • Tool & template development for macro & micro impact assessments

Department of Transport (DOT) in Southern USA

OTA was selected to conduct all the activities related to Transition Management for the implementation of a new Information Management System (IMS), in support of the City’s business improvement project. The primary business goal of the project was to improve fiscal-related processes, as well as information acquisition processes within the DOT.

The project implementation impacted approximately 4 600 users. Core users were between 800 and 1 600, while secondary users were estimated to be between 3 000 and 3 800, distributed over 500 locations. The scope of the DOT implementation was to replace the current Fiscal, Project Management, Equipment Maintenance, Inventory Management and Time Entry systems, and introduce new programs to manage Government Funding.

  • Plan & Scope transition management
  • Coaching of core transition team
  • Risk & Readiness assessments
  • Communication strategy
  • Sponsorship strategy (for senior & middle Management)
  • Business impact analysis
  • Impact Management workshops
  • Local change strategy development
  • Change agent skills workshops

Energy Utility in Eastern Canada

OTA was part of the SAP consortium responsible for a number of Continuous Business Improvement Projects using the SAP solution at the corporate headquarters and a nuclear power generating station in Eastern Canada. The modules included: Plant Maintenance, Material Management, Finance, Customer Care Service (CCS), Project System, Quality Management, Document Management and IXOS.

  • Review & assess the health and reliability of the management system processes
  • Select the key operational processes and recommend integrated technological solutions for operating excellence
  • Sponsorship workshops
  • End user training strategy for Plant Maintenance

Engine Manufacturer, Aerospace Industry

Coaching of the local transition management teams for their SAP Implementation (Maintenance Repair and Overall, Finance, Quality Control, Human Resources, Production Planning and Maintenance Management).

  • Training of managers of three (3) plants on change management requirements
  • Development & coaching of local transition teams
  • Sponsorship development strategy
  • Train-the-trainer and coaching workshops

Manufacturer in the High-Tech Industry

Coaching of the internal change management team for phase 1 of the SAP Implementation of this high tech manufacturer of test equipment for fibre optics networks.

The project implementation impacted approximately 1000 employees, distributed over three (3) locations.

  • Change agent skills training
  • Development of a sponsorship strategy
  • Coaching in the application of risk assessment and mitigation strategies
  • Executive alignment workshops